Awaaz.De and Craft Silicon forge partnership to enhance Next Mile Customer Engagement
Written by Awaaz.De on March 21, 2023
Leading Customer Engagement Platform for Financial Services
in Emerging Markets
Cut through technology access and literacy barriers to reach last-mile customers in vernacular languages throughout the financial product journey. Increase collections efficiency and engage customers with personalized products and services, customer support, and financial literacy
Omnichannel Mobile UX
for last-mile vernacular customers
Customer-specific multimodal mix of touch-points spanning IVR (voice), SMS, and mobile apps. Pre-integrated with WhatsApp, UPI, and core banking infrastructure
Analytics to Drive Business Impact
for Financial Inclusion
Awaaz.De’s automated vernacular voice solution, 360° customer connect, delivers market-proven 30%+ increase in timely repayment and 95% reduction in OpEx. Segment customers and red-flag fraud with early warning dashboards
About Awaaz.De
Awaaz.De is a SaaS-based enterprise making financial services more affordable, comprehensive, and delightful by digitizing microfinance. Awaaz.De offers a scalable borrower engagement platform by leveraging mobile messaging and voice interaction to overcome language, literacy, and connectivity barriers. Financial institutions use Awaaz.De’s 360° Customer Connect to send customized, automated voice reminders and confirmations throughout the borrower lifecycle, driving market-proven results for collection/recovery, fraud prevention, and up-sell.
Solutions
Financial inclusion solutions developed based on academic research from Stanford and UC Berkeley, refined and market-proven with 15+ top-40 MFIs in India to deliver business impact.
Engagement
Meaningfully engage customers through multiple channels with personalized, vernacular content to increase brand loyalty and customer retention.
Insight
Convert Awaaz.De’s unique omnichannel borrower mobile behaviour and repayment data stream into meaningful data-driven insights for identifying opportunities to better serve and monetize financial customers.
- Contactability and Collections
- Smart Demand List
- Data Quality Analytics
- Customer Segmentation and Credit Scoring
Technologies
Delight customers with omnichannel mobile UX and overcome language, connectivity and literacy barriers to efficiently reach last-mile financial customers.
Our Partners
Since inception, Awaaz.De has supported
20+ financial institutions to advance business while creating a social impact.
Click here to read client success stories
Institutions We Serve
Microfinance Institutions
Digital Lenders
Banks
Small Finance Banks
Non Banking Financial Companies
Testimonials
I received the call day before yesterday. It's good knowledge about products and I like the story. I don't have any other way to get this information. I want EMI reminders because I forget dat and time, and I want information on personal loans.
Hemalata
End-user of Awaaz.De - Karnataka
I am happy with the direct contact, I like it. After the call, I have more trust in the company. Normally, there is no relationship, but these calls create relationship and I'll be more likely to come back for another loan if I feel that relationship.
Rupa
End-user of Awaaz.De - Tamil Nadu
Educated people can avail information from anywhere but people like me who cannot read well can only avail information via voice calls. I'm definitely going to enroll for RD savings in my next center meeting with ₹200 contribution every month. When we deposit we get a message, when we withdraw we get a message, but after I pay my EMI, then why don't I get a message?
Sushila
End-user of Awaaz.De - Karnataka
20+ Partners
1 Cr.+ Reached Monthly
95% Lower cost than tele-calling
Recent Blog Posts
Data Collection Through Audio Podcasts
Written by Ajinkya Deshmukh on February 4, 2016
Awaaz.De is pleased to announce it is a recipient of the Bill & Melinda Gates Foundation 15th Round Grand Challenges Exploration award. The 59 winners from 16 countries were selected in a blinded and champion-based review process from an applicant pool of over 1,100 applicants from 91 countries. The...Intern Speak: Two young grad students describe their journey with Awaaz.De
Written by Awaaz.De on July 6, 2015