Awaaz.De provides a turnkey solution for organizations who want to engage with communities and encourage bottom-up information access and sharing through mobile phones. It is a participatory, voice-based platform that leverages the ubiquity of mobiles and the expressivity of voice. Awaaz.De’s core functionality is a voice message board: people dial a local or toll-free number to post, browse, and reply to others’ voice messages. Community managers use a web interface to moderate, categorize, and route questions to local experts for personalized response. Awaaz.De also lets organizations conduct phone surveys, broadcast messages to wide or targeted audiences, and track usage and reach with comprehensive reporting. All of the software is open source and offered as an end-to-end hosted service.
How is it used for Agriculture?Development Support Centre (DSC) uses Awaaz.De to provide a agricultural question and answer service, regularly broadcast relevant news and announcements, and provide an on-demand radio program archive. In the question and answer forum, farmers can record, browse, and respond to other farmers. Each question is moderated by a community manager, who routes questions to appropriate experts in the community. The expert receives an automated call playing the question and prompting for a response. Once recorded and approved, the response is routed back to the asker to listen to and respond with another message to keep the conversation going. The entire thread is accessible for others browsing the forum to lend their perspective. The community manager can broadcast particularly notable discussions to a wider audience to listen and provide feedback. |
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